FAQs

Frequently Asked Questions

General Information

CitiComm is a telecommunications company providing mission-critical communication solutions for businesses, public safety agencies, and government organizations in South Florida.

CitiComm was founded in 2013 by Joseph Naftuli.

CitiComm is headquartered in Miami, Florida.

Services Offered

CitiComm offers a range of services including wide-area coverage, BDA/DAS solutions, 24/7 emergency response, managed service agreements (MSA), service level agreements (SLA), and two-way radio repair.

Wide-area coverage refers to extensive communication coverage provided by our MOTOTRBO digital radio systems, ensuring reliable communication across South Florida.

BDA (Bi-Directional Amplifiers) and DAS (Distributed Antenna Systems) solutions enhance in-building coverage, ensuring reliable communication in all areas of your facility.

Our 24/7 emergency response services include around-the-clock support to address any issues with your communication systems, ensuring they are always operational.

MSAs and SLAs are comprehensive service agreements designed to manage and maintain your communication systems efficiently, covering preventative maintenance, repairs, updates, and more.

Our two-way radio repair service includes expert diagnostics and repairs for portable radios, mobile radios, base stations, dispatch consoles, repeaters, and more.

Technical Questions

Digital two-way radios offer clearer audio, better range, and less interference compared to analog radios, which are simpler and often less expensive.

The range depends on terrain and conditions, but digital radios typically offer clearer audio over a greater distance than analog radios.

Yes, most business two-way radios require an FCC license to operate legally and ensure clear communication without interference.

You can apply for an FCC license through the FCC’s website or contact us for assistance with the application process.

GMRS radios require a license and offer more power and range, while FRS radios are license-free but have lower power and range.

Programming two-way radios involves setting frequencies, privacy codes, and other parameters. This can usually be done via software provided by the radio manufacturer or by a professional service.

Two-way radios offer instant communication, no monthly fees, durability, and better performance in areas with poor mobile coverage.

The battery life of two-way radios varies by model and usage but typically ranges from 8 to 16 hours on a single charge.

Yes, but you must comply with the local regulations and licensing requirements of the country where you intend to use them.

Intrinsically safe two-way radios are designed to operate safely in hazardous environments with explosive gasses or dust, preventing sparks that could ignite these substances.

Extending the range of two-way radios can be achieved by using repeaters, higher power radios, or improving antenna placement and quality.

A repeater is a device that receives a radio signal and retransmits it at a higher power, extending the range of communication by allowing radios to communicate over greater distances.

Yes, two-way radios can be integrated with other communication systems such as phone networks, intercom systems, and computer networks through interfaces and bridging devices.

Consider factors such as range, durability, battery life, licensing requirements, and specific features like encryption, GPS, and noise cancellation when choosing a two-way radio system.

Regular maintenance includes cleaning, checking battery contacts, updating firmware, and ensuring that antennas and accessories are in good condition.

Accessories for two-way radios include earpieces, microphones, batteries, chargers, carry cases, and programming cables.

Customer Support

You can contact CitiComm for support through our customer service hotline or via email. Details are available on our website.

Contact our 24/7 emergency response team immediately to ensure prompt assistance and resolution.

We offer consultation services to help you navigate FCC regulations, ensuring your communication systems meet all necessary standards.

Yes, we provide tailored solutions to meet the specific needs of your business, ensuring optimal performance and reliability.

Yes, we offer comprehensive training programs to ensure your staff is fully equipped to use and manage your communication systems effectively.